Shipping & Return

Shipping Policy

Shipping Times:

We offer fast and reliable shipping within Australia. Orders typically ship within 1-2 business days, and delivery takes between 2 to 5 business days, depending on your location.

Shipping Costs:

Shipping costs are calculated at checkout based on the delivery address and the size of your order.

Tracking Your Order:

Once your order has shipped, you will receive a tracking number via email so you can track the progress of your delivery.

Note: Shipping times are estimates and may vary during peak periods or due to factors outside of our control, such as weather or courier delays.

Return Policy

We want you to love your KAOTIK purchase, but if for any reason you’re not completely satisfied, we offer a 15-day return policy from the date you receive your order.

Return Requirements:

  • Items must be in their original condition, unworn, unwashed, and with all original tags attached.
  • You are responsible for the return shipping costs unless the item is faulty or damaged.

How to Return an Item:

  1. Contact our customer service team at [Insert Contact Info] to initiate your return.
  2. Provide your order number and the reason for the return.
  3. Once approved, we’ll send you return instructions and a return address.
  4. Pack the item securely and ship it back to us.

Refunds and Exchanges:

  • Once your return is received and inspected, we will process your refund to the original payment method or offer an exchange, as requested.
  • Please allow up to 7 business days for your refund to be processed.

Exclusions:

  • Items marked as "final sale" or "clearance" cannot be returned.
  • We do not accept returns for items that have been worn, altered, or damaged.